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About practice insight

Practice Insight was founded by Thomas Haines, Patent Attorney and software engineer, in Australia in 2010. Prior to joining the intellectual property profession, Thomas developed software for some of the world’s leading technology companies, including Apple and Microsoft.

As an IP lawyer, Thomas faced the same challenges as his colleagues around the world: the preparation for meetings and conferences was extremely time consuming and cumbersome. He needed a tool that would help him to spend more time winning new business and serving his existing clients; and less time extracting massive data sets from various websites, that still needed a lot of work to be able to extract any useful insight. Not to mention about filling out time sheets manually when billing clients for his time.

There are many types of products in the market but none of them matched Thomas’ requirement to pull together information to an easy to use format. Hence Thomas decided to develop his own software tools to meet these challenges.

Although the tools were not originally developed with grand commercial aspirations in mind, on providing an informal demonstration at a conference in 2009, the demand to license the software suite commercially rapidly grew by referral. Since those humble beginnings, the Practice Insight team has grown significantly, but its simple philosophy – of building software that makes people’s lives easier has remained as the central pillar of all our engineering efforts.

Today many of the world’s best-known corporations and law firms benefit from Thomas Haines’ ideas. Practice Insight’s first products Filing Analytics and Citation Eagle help customers to get to grips with Big Data and gave them access to easy to use software and analysis tools, with which they can extract the data they need in just a few minutes.

As of the 16th August, Filing Analytics and Citation Eagle became part of the CPA Global product family. We would like to thank all our customers for believing in the value of Filing Analytics and Citation Eagle early on, and for the trust you have placed in us over the years.
Thank you, for being part of our growth journey, just as the data insights from our tools have become instrumental to your own growth.

Practice Insight continues to grow and develop tools for you to progress your business and provide transparency. Our latest tool, WiseTime, is a privacy-first automated timekeeping tool that will transform the day to day of your entire team.

Discover WiseTime today.

Our expert team is here to help you so that you can focus on running your business.
Pierina Sanna
Pierina Sanna
Director, Sales & Customer Care
Thomas Haines
Thomas Haines
CEO/Founder
Dustin Frank
Dustin Frank
Sales Manager (EMEA)
Robert Henke
Robert Henke
Sales Manager (EMEA)
Susanne Kennedy
Susanne Kennedy
Sales Manager (North America)
Brett Young
Brett Young
Sales Manager (Americas)
Sooyoung Han
Sooyoung Han
Sales Manager (Asia)
Sonja Gleibs
Sonja Gleibs
Customer Relationship Manager
Shane Xie
Shane Xie
Director of Engineering
View more of our team